PUT THE CUSTOMER FIRST -
Our goal is to provide the best in customer service, and putting
customers' needs first is the only way in which this can be accomplished.
RESPECT THE AQUATIC ENVIRONMENT - Contribute
to our clients' & staff’s knowledge of the aquatic
environment through education, research and exploration.
PROVIDE QUALITY - Provide
the highest quality training available, ensuring that our clients
are competent, confident, comfortable—and safe—divers.
Provide high quality, diving systems to ensure our clients’ comfort
and safety in the water including high quality products from;
Scubapro, Aqualung, Halcyon, H2Odessey, NAUI, & The
American Red Cross. Provide certified pure air, grade ‘E’ nitrox, & professional
experienced instructors. Operate every aspect of our business
with the highest integrity,honesty and professionalism.
HAVE A SERVICE ATTITUDE - Our
customers can be assured of consistent, respectful and timely
service. We
listen and are happy to assist.We will provide solutions. Our
intention is to provide customers with answers to their questions
and solutions to their problems, not just to provide information.
We will find you what you need.
PROVIDE PROMPT REPLIES & ANSWERS -
Customers should receive a response to their call,
unless a specific question was asked and research was needed
or a specific person was requested and they were off or on vacation.
Each customer should receive an answer to an inquiry within 24-48
hours.
PROVIDE PERSONAL SERVICE - We
greet every customer when you place a call during regular business
hours. It only makes sense to build on and maintain a long-term
relationship with our clients, enabling each to achieve his or
her full potential as a diver and adventurer; Treat each client
with honesty, dignity and respect, recognizing that without satisfied
clients we will not be in business.
TREAT EVERYONE EQUALLY - This commitment
applies to all of our customers.
PROMOTE THE PROFESSIONAL GROWTH
OF OUR STAFF - Provide continuing education and professional
opportunities for our employees.
